According to a recent survey by YouGov (2007), over half of people questioned say that their biggest gripe is having to contact call centres outside the UK. Callico only use UK-based agents.
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At Callico we know that your customer-facing staff are the face of your business, at thus they need to be personable, dynamic and have initiative. We provide highly trained, highly experienced customer service agents who can provide you with:
Customer services:
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Customer benefits:
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Callico peopleWe provide high quality, hugely flexible people motivated by running their own business in the home environment, this is not just a job - it's a business choice. We can provide from 1 to 200 home agents depending on the contract and workforce scheduling based upon customer requirements, giving you the control and flexibility you need to get the job done quickly and to the highest standards.
Customer services/call handlingCallico home agents already have customer service experience and are trained to Callico minimum standards. Callico people are available to provide inbound, outbound or combined services.
Cost effectivenessIt's simple economics...take away the unnecessary, fancy call centre buildings and streamline the technology and you have cost savings that can be passed on to the customer at an average of 35%.
FlexibilityCallico = flexibility...flexibility to quickly scale up or down, flexibility to accommodate split shifts quickly and easily and flexibility to quickly increase your capacity in premium time.
IT specification & supportAll Callico home agents run with the latest, high spec equipment and operating systems and our delivery platforms can be tailored to meet the needs of each individual customer.
Contract management supportFrom first contact with Callico our priority is to provide outstanding customer service. An executive Director will be responsible for negotiating and delivering the services you require. In addition you will receive dedicated support from one of our highly experienced Customer Service Managers.
Commercial termsCallico Limited will provide a standard commercial contract to each customer outlining our terms and conditions, variations of which can be agreed by negotiation.
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