Two benchmark reports found that staff turnover in UK call centres is around 24%. Callico Agents have a long term investment in their business.
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If you are looking for speed, flexibility, cost efficiencies and quality or want to re-shape your call handling platform you should talk to Callico. Callico people provide call handling services delivered from home on a contract basis.
We provide high quality, hugely flexible people motivated by running their own business in the home environment, this is not just a job - it’s a business choice.
Callico operates across the whole of the UK. We can target particular locations, areas or regions. We also offer a bespoke service with your existing workforce if you need to change the size and shape of your operation.
You provide the workstream and product training. You manage and monitor performance just as you do now. We facilitate your contract with each Callico Home Agent. BT provide Home Agents with a high specification PC, high quality fully licensed software and business class broadband line as standard. All of this is supported by a BT replacement guarantee. We can provide up to 200 call handlers, depending on the contract, and can also provide individuals for smaller contracts.
Callico people have invested their own money in their business structure, IT and training and want to make a return on their investment. They are in business for the long term so retention levels are far in excess of a typical customer service or call centre operation.
At Callico we pre-screen, interview and test all our people to ensure IT and business competence and customer service excellence and use rigorous recruitment and selection techniques to ensure we provide individuals who are typically better educated, have broader life experience and are more mature.
We provide all our agents with comprehensive IT, business and customer service training, to ensure a consistent level of competence.
We do not work with individuals who have CCJ’s or prescribed criminal convictions and arrange screening for all Callico agents.
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