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Callico will provide you with your own Customer Services Manager.

Callico will provide you with your own Customer Services Manager.

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IT specification & support

We provide a state-of-the-art, secure virtual network facility that allows Callico agents to log in securely, monitor logged hours, share information and manage their operations.

We operate a comprehensive suite of business-class network management, monitoring, security and connectivity services, with 24 hour support, 7 days a week.

Protection

  • You can have confidence that any critical data is safe from external access - including any stored customer data
  • We can control internal access to unsuitable Internet content
  • Agents can enjoy secure access to the network.
  • Advanced firewall - Powerful Internet security protection
  • Network protection - Comprehensive intrusion detection and prevention
  • Automatic software and firmware updates- A future-proofed solution

We will provide a bespoke IT solution that works to your IT specifications and delivery platform, meaning that we are able to vary arrangements to suit each customer.

Callico home agents' minimum standard operating system includes:

  • New PC and screen with warranty
  • USB headset
  • MS Outlook, including all licenses
  • BT broadband line, including 24 months line rental
  • BT dedicated telephone line including 24 months rental
  • BT secure services
  • An IT support manager
  • PC backup
  • Secure access to Callico conferencing and “Cloud chat” service (when launched).
  • Callico license security protocol
  • Callico email services

 

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