Callico can provide agents for small scale programmes to campaigns requiring up to 200 call handlers, at both peak and off-peak times.
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All our Callico home agents have been through a rigorous selection process and will already possess considerable customer service experience. We then provide comprehensive customer service training across the board, to ensure that all our agents are proficient to the same, high, Callico standards.
Callico agents specialise across the board and are available to provide inbound, outbound or combined services.
In addition to the comprehensive customer service training already provided to our agents, we will arrange for customer product training to be delivered directly or online to the agreed agents and are also able to provide the product training ourselves, on behalf of our customers, by seperate negotiation.
Our customer service agents can provide support for:
Contact us today to find out more about how we can help your business deliver the right level of customer service.
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