A recent study found that 57% of contact centres struggle to find the right staff. Callico Agents are committed long term, educated & trained to Callico standard.
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One of the driving forces in the changing structure of the UK call centre industry is cost, but this can't just be savings to the detriment of service levels.
Callico offers cost savings through their business model, but enhanced levels of expertise facilitated by our stringent selection criteria and comprehensive training...Cost Effectiveness
With Callico home agents you get:
Offshore pricing but with British-based agents
Callico Home Agents that are independent contractors but managed by you, giving you a high level of command and control
Callico Home Agents that own their own, high spec equipment – High-speed connections, headset, high spec computers, virus protection and 4-hour response BT support service
A ready-to-use, tried and tested and fully integrated customer service platform
Access to a large team of agents at relatively short notice, allowing your campaigns to be highly scalable
Agents that are paid per productive hour – Payments are made 30 days in arrears for each hour spent on customer calls
Management reporting to allow you to monitor the effectiveness and costs of your campaign and maximise your ROI
Cost savings in the region of 35%
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