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Callico can provide you with either a standard or bespoke commercial contract.

Callico can provide you with either a standard or bespoke commercial contract.

Read on...

Contract management support

Our aim is to provide you with the best possible customer service, whilst making it easy for you to utilise our team of highly skilled agents.  We will ensure that the right agents are provided to carry out your campaigns and will provide you with support via one of our highly experienced Customer Service Managers.  An Executive Director will be responsible for negotiating and delivering the services you require to the standard you require.

We will provide a specimen contract document, as the basis for individual contracts with each Home Agent.  This can be varied or replaced with the customers' own contract as desired. The contract is not activated until all terms have been agreed and the agent commences work.

We provide transparent online reporting to allow you to view agent availability, giving you the information you need on a daily and hourly basis and all our agents have a Callico Support Manager and dedicated technical support manager, as well as 4 hour response IT support, 24 hours a day, 7 days a week.

What sets us apart is our ongoing training development and customer feedback analysis...We don't just want to be the best at what we do...we want our agents to deliver the best customer service for what you do!

All our customers will be asked to confirm that agents have satisfactorily completed their product training to the customer's standards and we will follow up contract conclusion with perfomance feedback, analysis of logged time and productive hours and, of course, your dedicated Customer Service Manager will provide reports on the contract.

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