Callico provides all your business, IT and customer service training.
Call handling and customer service work has evolved from in-house, through outsourcing to off-shoring and is now moving into home shoring.
The drive for efficiency, cost reductions and flexibility alongside our desire to reduce our carbon footprint and achieve a healthy work–life balance can now combine with readily-available, secure technology to allow us to offer large-scale digital home working across the UK.
Teleworking is not new or unique. There are 16 million “contract” teleworkers and 12 million “employed” teleworkers working from home in the U.S. In the United Kingdom, according to the 2005 Labour Force Survey, 3.1 million people now work mainly from home, comprising 11% of the workforce; a 35% increase compared with 1997.
The improvements in computers and associated software, mobile phones and high speed internet access – means that “where there’s a signal, there’s a workplace” (Rigby, 2008).
Knowledge workers not only have “the tools to work from pretty much anywhere” (Business Week, 2005) but can also co-operate, collaborate and co-ordinate with independent workers and companies separated by geography to work on collaborative projects (Institute for the Future/Intuit 2007b).
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